UPS @ CVS

Earlier this week I ordered contacts online. When I found out they were scheduled to be delivered by UPS on a day I was traveling, I immediately went online to request that UPS to hold the package (or deliver it on another day). This service usually costs $5.

To my surprise, there was another “hold” option available: Have UPS deliver my package to my local CVS for me to pick up later. Say what now??! I immediately selected that FREE option and as I am now sitting in another state, I just got a text alert that my contacts were just delivered to my local CVS (a place I pass by at least twice a day). It will be in safe hands for me to pickup anytime during CVS’ normal business hours over the next seven (7) days. This is a much better option than having my package sit outside on my front porch.

Way to go UPS and CVS! You can select one of CVS’s 12,000 stores nationwide or pickup UPS packages at Michael’s and Advance Auto Parts stores.

CNBC reports that consumers are demanding more ways to pickup and return packages, which is driving these types of corporate partnerships. A few more examples include: FedEx at Walgreens and Amazon at Kohl’s or UPS. In similar news, UPS’ drone technology will soon be used to deliver prescription drugs to CVS patients at their home. Read more here or watch below.

Feds & Technology

In the last few days, several reports have emerged outlining steps the United States Federal Government is taking in realm of (personal) technology. These accounts are in line with what I recently told you in a post about Smart Speakers. When it comes to technology, privacy/security trumps EVERYTHING and the three (3) reports below are proof that the contentious convergence of government and technology is here to stay.

Here’s what you need to know:

Amazon, Google, Microsoft… Selling face-snooping tech to the Feds (The Register)

  • Why should you care? More than 85 advocacy groups focused on a diverse set of social issues, including racial justice, religious liberty, civil rights, human rights, and immigrant rights have raised concerns about this practice, including the ACLU.
  • You can read the full text of their letter here.

“History has clearly taught us that the government will exploit technologies like face surveillance to target communities of color, religious minorities, and immigrants.”

Feds Can’t Force You To Unlock Your iPhone…. With Finger Or Face (Forbes)

  • Why should you care? The judge says all logins are equal. In the past, they couldn’t force you to give up your pass code, now fingerprints, facial recognition (or other future innovations… i.e. voice) are also included. Forcing you to do this could be the equivalent of forcing you to self incriminate.

“If a person cannot be compelled to provide a pass code because it is a testimonial communication, a person cannot be compelled to provide one’s finger, thumb, iris, face, or other biometric feature to unlock that same device,” the judge wrote.

Feds to allow drones to to fly over crowds at night… and make routine night flights (ABC)

  • Why should you care? Rogue drones have been used to carry bombs on battlefields, to deliver contraband to prisoners, to interfere with firefighters and, last month, to cripple the operations of a major airport.
  • Last year, Congress approved a measure that will let the government develop a system to identify and hack or shoot down drones that authorities deem threatening.
  • Do these statements make you feel safe?

“Drones can collect massive amounts of sensitive data from people and can be equipped with facial recognition technology as well as license plate reading software”

Suzette Kemp is the Federal Government’s Chief Information Officer (CIO) appointed by President Donald Trump. The federal CIO is charged with driving government wide technology policy, leading the federal CIO Council and often putting out unexpected IT fires. She has recently said her office is crafting legislation to provide the government with “guardrails” for how to incorporate the technologies and ensure they don’t possess bias that runs counter to the mission of agencies (FedScoop).

Smart Speakers

The smart speaker industry is expected to grow 63% in 2019 (Deloitte). I have not been an early adopter of smart speakers because I wanted to scope out the market, gauge user adoption and weigh pros/cons for each option. The most popular options being: Alexa (Amazon), Google Assistant (Google) and Siri (Apple). Apple is my go-to for hardware (phone, laptop, watch) and I tend to prefer Google for services (i.e. calendar, mail). Given my perception, I’m curious to know if it will hold up in the smart speaker arena.

Before we get started I have a few biases / perceptions about smart speakers to disclose:

  1. I’m ~75% paranoid that someone on the other end will be “listening” to what’s going on in my home (see also Enemy of the State).
  2. Amazon scares me – they are getting too big and too involved…. in everything. (VICE News). So much so that I recently cancelled by Prime subscription. (see also RWA Series – Subscriptions).
  3. Apple seems “safe”. Washington Post
  4. I’m not interested in having a smart speaker that makes it easier / encourages me to buy anything or hear ads…. ever.
  5. I feel pretty confident that when Apple launches something new that it’s fully vetted, well thought out, tested and ready to go. Others sometimes just want to be first to the market and will launch anything to get a dollar, whether it truly “works” correctly/ideally or not.
  6. Having a lot of choices on which options to “connect to/use” is not my cup of tea. As an IT professional, I prefer to keep my personal technology choices/life simple!

Now, back to business – the business of choosing a smart speaker (Alexa, Google Assistant and Siri). One tech reporter summarizes the decision this way, “You are choosing your tribe… This decision will shape how you get information, what appliances you purchase, where you shop and how you protect your privacy.” Washington Post  To be honest, this article itself wasn’t very helpful; but the comments (781) were: “Here are my top 3:

  1. Why would I “invite” any of these devices into the privacy of my home?  Really, the speaker delivered a family’s conversation to one of their “contacts”?  It is unfortunate that a technology with the potential to be true assistants to those with disabilities, is just being marketed to the general public as a way to build databases to sell more stuff.
  2. Just remember, with all of these products YOU’RE the product. If you think you’re inundated by ads now, just wait. With these devices, your every move is being tracked inside your home and is put up for sale.
  3. Interesting how Apple has solved the privacy/security question. Basically it generates a pseudo random ID when you ask it a question, and that is what goes back to the cloud. So there is no way to associate your account with the action/query. 

I find it pretty interesting that not once have I even mentioned (or thought about) the actual features/benefits of smart speakers. What can they actually do? To be honest, I have no idea other than the general things I’ve heard/read about: turn on/off lights, set the thermostat, play music/movies, lock the doors, etc. Do I really need any of that? Nope. Do I actually want any of that? Nope. I don’t even use Siri on my iPhone. At this point, I cannot think of a single reason/way these items would enhance my life. That is what technology is supposed to do, right?

As this point I just need to point out one (obvious) thing – sometimes we get so caught up in making a decision about which technology to embrace, we forget why we want/need it in the first place. If I HAD TO CHOOSE, it would be Apple Home (privacy/security trumps EVERYTHING); but, to be honest I’m not at all even remotely moved to add a smart speaker my collection. Maybe that will change in the next 6-12 months; but, for now… I’m good! In case you are curious / intrigued, see also Best Smart Speakers 2019

In summary, be sure to let your LIFESTYLE & NEEDS help dictate what technology you embrace (bring into your home) and fully weigh the pros/cons of all options! Bri’s Recommendation on Smart Speakers? Just say no!

 

Amazon and GE

urlI love it when two companies I love parter together to create innovative products! I actually think there is not enough collaborations from major brands and we will see MUCH MORE of this in the future. Amazon’s Alexa, think digital personal assistant, has been a hit for some time. So much so that you can barely get your hands on it. But instead of a black box to house the Siri-like technology, Amazon has partnered with General Electric to put Alexa in a lighting unit. 🙋🏽 #fan

It includes always-on microphones listening for commands and questions, and when it hears one, it’ll react or speak out a response through its built-in speakers. The Verge

amazon-logoBut that’s not all. Amazon is inserting Alexa into everything: speakers, TV’s, lamps, cars, robots, you name it! Google and Amazon are both competing in this space. Who will win? I honestly don’t care! It’s a great example of innovation and competition is good for consumers! Check out the GE lamp powered by Alexa below. It’s supposed to be available in the 2nd quarter of this year. #engineering #computerscience #technology #manufacturing #stem

 

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Amazon Go

The future of shopping, according to Amazon, includes no lines, no waiting and no cashiers. For the past 4 years, the company has been working on technology that will allow customers to walk into a store, grab what they want and simply walk out – no checkout required. Amazon’s version of this tech-enabled brick-and-morter store, Amazon Go.

How does Amazon Go work?

Our checkout-free shopping experience is made possible by the same types of technologies used in self-driving cars: computer vision, sensor fusion, and deep learning. Our Just Walk Out technology automatically detects when products are taken from or returned to the shelves and keeps track of them in a virtual cart. When you’re done shopping, you can just leave the store. Shortly after, we’ll charge your Amazon account and send you a receipt.

All you need to shop at an Amazon Go store is an Amazon account and the free Amazon Go app on your smartphone. Employee’s at Amazon’s Seattle headquarters are testing out the first store as we speak. It will open publicly to consumers in early 2017.

Take a look below.

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